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Terms and conditions

Thank you for visiting our website. We recommend that each time you enter, carefully read this document in order to check if it has undergone any change and if you do not agree with it, do not continue browsing, since the use of the website implies the express and full acceptance of this Legal Notice in the version published at the time you access the site.

This Notice will be supplemented by: (i) the Conditions that may apply to any particular product or service; (ii) the Cookie Policy; (iii) the Privacy Policy.

1. OWNERSHIP OF THE WEBSITE

This Legal Notice contains the General Terms and Conditions governing access to and use of the website. https://nutribulletmexico.com/owned by De'Longhi México, S.A. de C.V. (hereinafter referred to as "De'Longhi"). De´Longhi), with address at Bosque de los Ciruelos number 180-PP 101, Colonia Bosques de las Lomas, Alcaldía Miguel Hidalgo, Postal Code 11700; in Mexico City, with customer service telephone number 800-nbullet (800 628 5538), e-mail address contacto.mx@delonghigroup.com.

All copyrights and other intellectual property rights related to the designs, texts, drawings and/or images are the property of De'Longhi and are authorized for their use.

We reserve the right to freely remove any of the content found on the website.

You may browse the website, reproduce the texts by printing and download them or download photos and videos (if applicable), provided that you respect the legislation on copyright and that the source of origin is mentioned. It is forbidden to reproduce all or part of this website for commercial gain, to modify its contents in any way or to incorporate them in any other work, publication or website, without the prior written permission of De'Longhi. Translated with www.DeepL.com/Translator (free version)

2. DEFINITIONS

  1. Client: Any person who makes use of the website, or any individual or legal entity that establishes any type of contractual relationship with the Company or any of its subsidiaries.
  2. Consumer: Any individual or legal entity that acquires, performs or enjoys any of the products or services offered by the Company. The foregoing, in terms of the provisions of Article 2 of the Federal Consumer Protection Law.
  3. Company: De´Longhi México, S.A. de C.V.

3. RIGHTS OVER ITS CONTENTS

It will be possible to include third party content on our website, i.e., any content that is sent by the customer to be published, (listed below but not limited to: images, videos, texts, comments, suggestions, among others). Such content may be used in the legal terms allowed, so that, if applicable, we will ask you to transfer the rights of such content so that we can use them.

By sending us content, from the moment you send it, you expressly acknowledge that you are the owner of the intellectual property rights of such content or, you have obtained the consent of the owner according to the applicable legislation, for: reproduction, distribution, transformation, exploitation, exhibition and public communication, among others.

4. ORDERS

No binding contractual relationship shall exist between the Customer and the Company until the orders placed by the Customer have been confirmed in writing by the Company or the products have been shipped, whichever comes first. Once the order has been confirmed or shipped, the Customer may not cancel it. The foregoing applies equally to services provided by the Company.

Acceptance of orders is subject to the availability of the quantities requested by the Customer and confirmation of the order price.

Las transacciones serán procesadas a través de Openpay.

5. PRICES

All prices of the Products and Services shall be expressed in Mexican pesos ($) and shall include applicable taxes (VAT). Invoiced prices shall be those in effect at the time of the execution of the order.

In the event that the price offered by the Company is incorrect, the Company shall immediately notify the Customer and inform him/her of the correct price. The Customer may confirm the order or, if applicable, cancel it. If after a period of five (5) days from the Company's notification, the Client does not confirm or cancel the order, it will be considered cancelled and the Client will be informed accordingly.

The prices provided do not include shipping costs, these shall be borne by the Customer, unless otherwise indicated at the time of ordering. The total amount will be confirmed via email that will be sent to the Customer for the products or services ordered, including all taxes, fees and shipping costs if applicable.

The Company reserves the right to periodically offer discount codes that will be applicable to the products or services offered by the Company on its website. The particular terms and conditions of such discounts will be communicated together with the discounts at the time of their issuance.

It is essential that, at the time of placing the order, the Customer has a debit or credit card or any other means of payment accepted by the Company, with sufficient funds to cover the total amount of the order. If this requirement is not fully complied with, the Company reserves the right to reject such request.

Once the request has been processed and payment has been verified, the Company will issue an invoice with the data provided by the Client, which will be sent by e-mail once the products have been shipped or the services rendered.

6. DELIVERY

To effect delivery, the Company complies with the correct delivery, by delivering the products to the address indicated by the Customer.

No more than one address may be included in the same order. If the Customer would like to receive the products or services at different addresses, he/she must request them in different orders, one for each delivery address.

The dates and times quoted by the Company for delivery are only estimates and the Company is not responsible for delays in delivery dates.If the delay in delivery is due to unavailability of the product in the warehouse, the Company will immediately notify the Customer.

In the event that the Customer notices at the time of delivery that the order is not complete or the packaging is damaged, the Customer should immediately contact the Company at the customer service telephone number 800-nbullet (800 628 5538).

7. WARRANTY

It is the Customer's responsibility to check the products upon delivery, verify that they have no visible defects or if they conform to what was ordered. In the event that it does not conform to what was ordered or is not in good condition, the Customer shall immediately notify the Company at the customer service telephone number 800-nbullet (800 628 5538).

The Company takes care that the products shipped are free of defects; however, if the product does not comply with the contract, the Customer may enforce the warranty that is shipped with the product. Warranty rights may be exercised within twelve (12) months after purchase of the product. Notification to the Company must be made by the Customer immediately after the defect has occurred.

The warranty shall not apply in the event that:

  1. The Customer has repaired, replaced or modified the product or any part thereof by anyone not authorized by the Company;
  2. More than two years have elapsed since the product was delivered;
  3. The Company was not notified of the claimed defect immediately after becoming aware of it.
  4. The defect was caused by the Customer by misuse of the product, improper storage, lack of maintenance or failure to follow the instructions in the User Manual provided by the Company.

The Company has a period of 30 days to respond to the Customer's request from the time it is received. If the repair or replacement of the product is appropriate, the Company has a reasonable period of time to send a new product or repair the defect free of charge, without causing significant damage to the Customer.

8. RETURN POLICY

The Customer may return the product without giving any reason, within 7 days from the delivery of the product. To comply with such time, the Customer must contact the Company at the customer service number 800 628 5538 and must send the product to the address Camino a la Montaña number 178, interior 108, Colonia Alce Blanco, Postal Code 53370, Municipality of Naucalpan de Juárez, Mexico with cost to the Customer.

The product must be returned with its packaging and in its original condition. Likewise, it must follow the instructions that the Company will communicate to this effect. The Customer must send along with the product manuals, warranty card, and other documents accompanying the product.

The Company, within fourteen (14) days from the confirmation of the correct reception of the product, will refund to the Customer the payment made for the product. The refund will be made through the same payment method that was used by the Customer.

9. LIMITATION OF LIABILITY

The Company shall be liable for any defect in the provision of its service, to the extent attributable to it and to the extent provided for in the laws in force.

10. JURISDICTION AND APPLICABLE LAW

These Terms and Conditions are governed by the laws of Mexico. Any dispute arising from their application, interpretation, execution or validity shall be resolved by the competent Courts in such jurisdiction.

The current Terms and Conditions are posted on the website and can be sent to the Customer upon written request at no charge.

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